I wish Dell had a scorecard of some kind, so they could record the number of times something like this has happened:
- My computer develops a problem.
- I take all logical troubleshooting steps, determine it is not a software problem.
- I contact Dell, tell them what I think the problem is.
- They proceed to spend hours trying various fixes I already tried. None of them work.
- They suggest I reinstall I my OS. I say I'd rather not because I think it is a hardware problem.
- They send a tech out, sometimes replacing multiple parts that are not the one I said I thought was broken.
- Multiple tech visits later, they do what I suggested in the first place and, what do you know, problem is solved.
I mean, really, not only would it save me a lot of annoyance, it would save them money (since this always happens when the computer is under warranty.)
On the upside, my computer now has a new wireless card, LCD, lid, screen and antenna; it didn't cost me a dime.
