Oh Dell, Why U No Listen to Me?

I wish Dell had a scorecard of some kind, so they could record the number of times something like this has happened:

• My computer develops a problem. 
• I take all logical troubleshooting steps, determine it is not a software problem. 
• I contact Dell, tell them what I think the problem is. 
• They proceed to spend hours trying various fixes I already tried. None of them work.
• They suggest I reinstall I my OS. I say I'd rather not because I think it is a hardware problem.
• They send a tech out, sometimes replacing multiple parts that are not the one I said I thought was broken. 
• Multiple tech visits later, they do what I suggested in the first place and, what do you know, problem is solved.

I mean, really, not only would it save me a lot of annoyance, it would save them money (since this always happens when the computer is under warranty.)

On the upside, my computer now has a new wireless card, LCD, lid, screen and antenna; it didn't cost me a dime.